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Hannan IT - Case Studies

Case Studies

Case Studies

FKP Property Group - June 2008

Company:

FKP Property Group is Australia’s leading diversified property and investment group, with offices and retirement villages in Queensland, New South Wales, Victoria, South Australia and Tasmania.

Project:

Hannan IT was approached to rollout a new Standard Operating Environment (SOE) for FKP sites in Victoria and South Australia. The project included offices in Melbourne and Adelaide as well as the FKP retirement villages across both states. Due to the nature of the project sites, Hannan IT were required to consult extensively with staff and residents in each location.

A significant challenge for Hannan IT was the simultaneous implementation by FKP Property of a new corporate DMS. The DMS training schedule dictated tight timelines for the SOE project, requiring strict prioritisation, flexibility and adaptability from Hannan IT.

Solution:

To complete the rollout, Hannan IT provided an enterprising team with strong technical and management skills. The group included a project manager and a number of level one, two and three engineers.

Results:

The Hannan IT team was proud to deliver this project on time and within budget for FKP Property Group. There were a number of challenges throughout the rollout that the team overcame with creative problem solving and by engaging directly with FKP staff. Through persistence, strong communication and a dynamic outlook, Hannan IT were able to deliver the best possible outcome for this client.

  • Completed the rollout on time, allowing FKP to begin planned DMS training in both Victoria and South Australia.
  • Expert implementation resulted in low follow up requirements and less calls to the helpdesk
  • High level of customer satisfaction due to extensive consultation before and during the upgrade process

Hannan IT


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