Infrastructure Services
Overview
Managed services simplify IT operations and reduce investment by delivering systems and applications as an externally administered service. They provide organizations with predictable monthly costs, access to best-of-breed IT and the latest applications. Delivering and maintaining effective networks requires specialist skills and resources that many businesses are finding difficult to provide in-house. Opting for a managed service is just one way to ensure that your business meets its expectations.
IT Infrastructure is the foundation upon which the business IT operates and like building foundations, the strength of the overall structure relies on the ongoing performance and operation of the foundation. HannanIT understands the significance of the role of IT Infrastructure within a business and has developed its capabilities on the basis of supporting business through a solid IT Infrastructure platform.
Our Solutions are:
- Customer focused and business centric
- Practical and affordable
Our process:
- Review your business objectives/requirements
- Assess potential solutions/technology
- Design an IT infrastructure tailored for your business needs
- Implement to your time frames
Our Services:
- Systems Architecture and Integration
- Network Design and Support
- Hardware Management and Optimisation
- Daily File Server Administration
- Fault Diagnosis and Remediation
- Telephone Support
- Remote Desktop Support
- Complete Site Support Contracts
Consultancy Services:
- Design and implementation of system and network infrastructures
- Microsoft Windows Migration Planning and Implementation
- Storage Solutions and Implementation
- Security Analysis, Recommendation and Implementation
- System & Network Performance and Capacity Planning Services
- Disaster Recovery & Contingency Planning
IT support Help Desk services
Rapid response to issues can ensure increased productivity and effectiveness. Our Help Desk services provide a single point of contact and accountability with guaranteed escalation and proactive call management. Our Help Desk Specialists can remotely diagnose IT issues in real-time with the user by utilising advanced remote management facilities. Analysis of call patterns can also provide valuable input to customer training needs.
Remote IT Infrastructure Managed Services
The management of IT Infrastructure & Application Services are delivered by a dedicated team of skilled professionals remotely from our support centre. The expertise and experience of our team is complemented by the use of advanced system and network monitoring and management tools.
Our Remote services have been developed from years of experience Potential problems can be identified early and the necessary corrective actions can be rapidly taken - before the problems develop to a point where they would effect system operation.